Administration & Clerical

Bridge Clinic staff are trained to assist patients (either by phone or in person) with their appointments, accounts and other enquiries regarding their visits to our clinics.

Staff will be able to advise of doctor availability, costs of visits, Medicare matters and specialists visits.

Patients are asked to present their Medicare card and any other concession card (Healthcare, pension, DVA) each time they check in for an appointment or visit to the emergency doctor.

Please oblige by having current cards ready for presentation.

Patients are asked to pay the full amount of their consultation on the day of the visit. With the new Medicare online services available, if you have lodged your bank account details with Medicare, you will receive your rebate within 48 hours. Please ask accounts staff for more details if you haven’t already lodged your details with Medicare or visit the Medicare website at

http://www.medicareaustralia.gov.au/public/online-services/index.jsp  

to do this now.

The staff may also ask you to pay any outstanding account prior to seeing the GP. This is Bridge Clinic policy and patients are reminded that they may not be able to make a follow up appointment if there are outstanding accounts.

Administration staff do more than answer phones and serve customers at reception. We have a team working behind the scenes transcribing dictation for GPs, processing accounts for hospital and Workcover claims, following up outstanding private and company accounts, booking patients for procedures and medicals, rostering GP time and room allocation, paying accounts and salaries, sending and reconciling online Medicare and DVA claims, providing support for visiting specialists.

The administration staff attend training and development sessions to update their customer service skills, telephone techniques, dealing with difficult situations, privacy and health information, dealing with people with disabilities, understanding cultural needs and other sessions that help them to better serve customers. 

We look forward to provide quality customer service to our patients. 

If you have any questions about our administrative service feel free to contact us by emailing information@bridgeclinic.com.au